Privacy policy

1. Information We Collect

We may collect the following personal information when you use our website or place an order:

  • Name and surname
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely by third-party providers)
  • Order details and purchase history
  • Device, browser, and usage data (cookies)

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Send order updates and notifications
  • Improve our website and services
  • Prevent fraud and ensure security
  • Comply with legal obligations

3. Legal Basis (EU & UK GDPR)

We process your data under the following legal bases:

  • Performance of a contract (order processing)
  • Legal obligations
  • Legitimate interests (fraud prevention, service improvement)
  • Your consent (marketing emails, cookies where required)

4. Sharing of Information

We do not sell your personal data.

We may share your information with:

  • Payment providers (e.g., Stripe, PayPal)
  • Shipping and logistics companies
  • Website hosting and IT service providers
  • Legal authorities if required by law

5. Data Retention

We keep your personal data only as long as necessary to:

  • Fulfill orders
  • Comply with legal and tax obligations
  • Resolve disputes and enforce agreements

6. Your Rights (EU & UK)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to processing
  • Request data portability

To exercise your rights, contact us via email.

7. Cookies

We use cookies to:

  • Improve user experience
  • Analyze website traffic
  • Support marketing and advertising

You can disable cookies in your browser settings.

8. Data Security

We use appropriate technical and organizational measures to protect your data against:

  • Unauthorized access
  • Loss
  • Misuse
  • Disclosure

9. International Users (EU / UK / USA)

If you access our website from:

  • 🇪🇺 European Union
  • 🇬🇧 United Kingdom
  • 🇺🇸 United States

your data may be processed in countries outside your region. We ensure appropriate safeguards are applied.

10. Third-Party Services

We may use third-party services such as:

  • Payment processors
  • Analytics tools (e.g., Google Analytics)
  • Email marketing platforms

Each provider has its own privacy policy.

11. Children’s Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

13. Contact Us

For any questions about this Privacy Policy, you can contact us via the email provided on our website support@vlayno.com