Terms of service

1. General Information

This website is operated by our company. By accessing or using this website and placing an order, you agree to be bound by these Terms & Conditions.

We reserve the right to update or modify these terms at any time.

2. Eligibility

To use this website and make purchases, you must be at least 18 years old or have legal parental/guardian consent.

3. Products & Availability

We make every effort to ensure product descriptions, prices, and availability are accurate. However:

  • We do not guarantee that all information is error-free
  • We reserve the right to correct errors or update information at any time
  • Product availability may change without notice

4. Orders

When you place an order:

  • You confirm that all information provided is accurate
  • We reserve the right to accept or refuse any order
  • An order is confirmed once payment is successfully processed

We may cancel orders in case of suspected fraud or incorrect information.

5. Pricing & Payment

All prices are displayed in the applicable currency.

We accept secure payments through third-party payment providers.

We reserve the right to change prices at any time without prior notice, but this will not affect already confirmed orders.

6. Shipping

Delivery times are estimates and may vary depending on location and external factors.

We are not responsible for delays caused by shipping carriers or customs.

7. Returns & Refunds

Returns and refunds are governed by our Refund & Return Policy, which forms part of these Terms & Conditions.

8. Right of Withdrawal (EU & UK)

Customers in the EU and UK have the right to withdraw from their purchase within 14 days of receiving the goods, without giving any reason, in accordance with applicable consumer protection laws.

9. Intellectual Property

All content on this website (including text, images, logos, and designs) is the property of our company and may not be copied, reproduced, or used without permission.

10. Limitation of Liability

We are not liable for:

  • Indirect or consequential damages
  • Losses caused by misuse of products
  • Delays or interruptions beyond our control

11. User Conduct

Users agree not to:

  • Use the website for illegal purposes
  • Attempt to hack or disrupt the website
  • Provide false or misleading information

12. Third-Party Services

We may use third-party services (payment providers, shipping companies, analytics tools). We are not responsible for their actions or policies.

13. Privacy

Your personal data is processed in accordance with our Privacy Policy.

14. Governing Law

These Terms shall be governed by applicable consumer laws in the European Union, United Kingdom, and relevant international regulations.

For customers outside these regions, local mandatory laws may also apply.

15. Contact

For any questions regarding these Terms & Conditions, please contact us via the email provided on our website support@vlayno.com.